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Booking Conditions

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Read through our Booking Terms and Conditions below and get acquainted with vital information including payment schedules, our cancellation policy and the complaints procedure you must adhere to. If you have any queries or concerns, get in touch with your travel consultant.

 


  • Booking Terms and Conditions
  • PRIVACY POLICY
  • Your Booking Contract and ATOL Protection

    Your contract for all holidays is with Red Dot Tours Ltd, Orchard House, Folly Lane, Bramham LS23 6RZ, West Yorks, UK, also trading as SriLankaInStyle. (Company no: 4007363). All UK air holidays and flights offered by Red Dot Tours Ltd and SriLankaInStyle are ATOL protected by the Civil Aviation Authority. ATOL no 5517. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will refund any money you have paid to us. More details of the benefits of ATOL protection can be found at http://www.atol.org.uk and at the end of these Booking Conditions in the section FINANCIAL PROTECTION.


    Acceptance of Booking Conditions

    Applicable Booking Terms and Conditions for your booking are those that were in force on the date shown on your Travel Voucher. Booking Terms and Conditions may be subject to change without warning at our own discretion. The latest Booking Terms and Conditions are displayed on our websites. These booking conditions are devised for the protection of all parties. Our holidays trade under UK and EU laws. "We" or "the company" in these booking conditions refers to the company responsible for your booking contract (see above). Any use of the RedDotTours.com or SriLankaInStyle.com websites, or any written communication with us, for the purposes of travel arrangements, confirms that you are aged 18 or over.


    Confirming Your Booking:

    In the case of all bookings, you will be issued with a pro forma invoice. The pro forma invoice value includes our charges and the reimbursable costs incurred on your behalf. Your booking will be confirmed by the issue of a Travel Voucher. Payment of deposit confirms that you have read and accept our booking conditions. If you fail to meet the payment deadlines stated on the Travel Voucher, we reserve the right to cancel your booking and will inform you of this. Bookings should be paid either by: (i) On-line credit/debit card payment. (ii) UK cheque, payable to Red Dot Tours Ltd, and sent to: Red Dot Tours, Orchard House, Folly Lane, Bramham, LS23 6RZ, West Yorkshire, UK. This includes SriLankaInStyle bookings. (iii) Bank transfer: full details in our FAQs.


    Payment Schedules:

    • Upon receipt of Travel Voucher: 30 per cent of cost.
    • Not less than 30 days before departure: 100 per cent of cost.

    Notes:

    • Payments are required within seven days, except where circumstances dictate that we request otherwise.
    • Suppliers may demand stricter payment terms on some bookings. These occasions will always be advised to you before booking and stated on your Travel Voucher. Individual cancellation terms will always be stated.
    • Our prices include all applicable taxes.
    • A convenience fee of 2% is applicable for payments made by credit cards and debit cards.
    • Customers must pay all bank charges in the case of a bank transfer. Failure to do so will invalidate your booking and will bring further change to cover bank charges.
    • There will be no additional postage fees, booking fees or other hidden charges. Exchange rates are based on live on-day rates at time of booking and are not subject to change.
    • Late payments, at our discretion, have an administrative charge of $10 and risk cancellation.

    Cancellation by Us:

    We are committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure (see clause below). In this event we will return all recoverable costs and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently cancelled by us.


    Cancellation by You:

    In event of cancellation, in whole or part, we voluntarily return all recoverable costs, above and beyond the limits laid down in our Booking Conditions.

    In the case of cancelled tailor-made itineraries, we reserve the right to levy additional admin costs of up to 8 per cent of total booking cost when calculating recoverable costs.

    We do not normally refund for early checkouts or no-shows.

    Any individual wishing to cancel a booking must immediately notify their sales consultant by email, quoting their reference number. The cancellation is timed from 0900 on the next working day to enable us to contact Suppliers. In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs.

    Total cancellation charges on your booking will not exceed these maximum levels:

    After payment of deposit: Up to 100 per cent of deposit.

    Less than six weeks before departure: Up to 60 per cent of booking cost.

    Less than 30 days before departure: Up to 100 per cent of booking cost.

    You should check whether your travel insurance policy covers you for refunds.

    NOTE: We offer additional guarantees concerning refunds in the clause on Terrorism and Personal Safety. 


    Terrorism and Personal Safety:

    Your personal safety is our prime concern. If the UK Foreign Office (or in the case of non-UK travellers the appropriate government body) officially advises -- after your booking has been made -- against travel to any country or region stated on your itinerary we will guarantee the following refunds in the event of a cancellation by you. This clause overrides other cancellation clauses:

    Six weeks or more before travel: 100 cent of holiday cost.

    Less than 30 days before departure: Minimum 90 per cent of holiday cost.

    During your holiday: All recoverable costs.


    Itinerary Changes Made by Us:

    We are committed to high levels of professionalism to protect your booking as it is shown on your Travel Voucher. Adjustments will only be made in unavoidable or overriding circumstances. All efforts would be made to ensure that these adjustments are in the spirit of the original itinerary and would be discussed with you. If exceptional circumstances (eg overbooking of hotel) demand an emergency change of accommodation while you are on holiday, we will refund you appropriately if the replacement hotel is cheaper and pay any additional transfer costs.


    Itinerary Changes Requested by You:

    We aim to offer flexible itineraries. Once an itinerary is finalised, requests for changes to a group or individual itinerary will always be considered, but they may incur cancellation charges.


    Information Provided by You:

    All information you provide should be true and accurate. We will treat it confidentially and will not forward it to any third party. We do not spam, supply mailing lists or use personal information in any way other than to secure your booking. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.


    Information Provided by Us:

    We will use all reasonable endeavours to ensure that information provided is free from errors and omissions and will correct any errors or omissions once notified. We cannot, however, be held responsible for misinformation that a reasonable person could not have expected us to know. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree. Occasionally, temporary local circumstances -- for example, emergency maintenance work, power cuts or off-season closure – can make advertised facilities unavailable. We do not take responsibility for consumer comments made in interactive areas of the site, but we do reserve the right to moderate them to comply with fair-mindedness and British and Sri Lankan law.


    Behaviour:

    We expect reasonable behaviour at all times. If, in the considered opinion of our representatives or suppliers, your behaviour could cause danger to yourself or others, damage or persistent offence (including racism), you will be informed of the fact, and your booking may be terminated without compensation. You may also be held responsible for wilful damage.


    Customer Care and Complaints Procedure:

    We are fully committed to high levels of customer care at all stages of your holiday. This includes solving any problems at source to the benefit and contentment of all parties. Any complaints must be pursued as soon as possible with the supplier of the service (eg hotel manager) and our customer care department. If matters are not satisfactorily resolved, you must notify us within 24 hours, by e-mail, in a further effort to rectify the situation amicably. We provide you with appropriate contact numbers before travel and it is your responsibility to keep them safely. We reserve the right to refuse any liability or compensation if this arbitration procedure is not strictly adhered to.


    Flight Times and Other Essentials:

    Check your flight times on receipt of your tickets carefully. Minor adjustments to flight times may be made by the airline after the issue of our Travel Voucher. We do not accept responsibility for these. You should also ensure that your travel documents, passports, visas, driving licence, insurance details and moneys are in order.


    Force Majeure:

    We cannot accept responsibility for Force Majeure – defined in these booking conditions as any specific event which we, as the supplier of the services, could not reasonably have foreseen, influenced or avoided. These include war, or threat of war, riots, civil strife, terrorism, contamination, extreme or unusual weather conditions, volcanic eruptions, industrial disputes, changes to sports itineraries, natural and nuclear disasters, fire, flight cancellations or rescheduling by airlines or any similar event beyond our control.


    Independent Travel:

    In the event of an itinerary only part-booked by the company, we cannot be held responsible for the failure of any component of the holiday for which we do not have direct responsibility. This includes any difficulty in finding accommodation, or collecting train tickets purchased by us, if customers choose to book accommodation-only deals and arrange their own transport.


    Insurance:

    Every holidaymaker must possess valid travel insurance, and details of the policy must be stated before travel – unless we give specific written exemption. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken. We reserve the right to refuse travel for all those inadequately insured.


    Innoculations:

    All tourists are strongly advised to check with their own medical advisers at least a month before travel on recommended inoculations, the need for malaria tablets, and to take other medical advice where their own health record suggests it is necessary.


    Nature of Overseas Travel:

    Delays, moments of discomfort and risk can naturally occur in all travel in the tropics; insects in rooms are common. A booking with us is an implicit acceptance of these facts. Clients are advised to take sensible precautions at all time, and familiarise themselves with up-to-date information from independent and reliable sources. 


    Negligence and Breach of Contract:

    We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary, in cases where all your holiday accommodation and transfers are arranged by us for the entire extent of your stay. This applies to illness, injury and/or death.

    NOTE: WE DO NOT ACCEPT LIABILITY FOR THE NEGLIGENCE OF OUR SUPPLIERS IN ACCOMMODATION-ONLY BOOKINGS.


    Personal Loss, Injury and Illness (Unconnected with Arrangements Made by Us):

    Should you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury or death during your holiday, we, or our stated representatives, will provide sympathetic advice and guidance at our/their discretion. This must be carried out in conjunction with your personal travel insurance policy.


    Price Guarantee:

    We guarantee that your holiday will not be subjected to surcharges, except where our costs rise because of (i) flight levies or (ii) changes in Government policy. We will not surcharge for exchange-rate fluctuations.


    Representatives:

    Support on your itinerary is provided in the first instance by your chauffeur-guide if - as recommended - you have booked transport with us. All those who provide transport services on behalf of Red Dot Tours are registered with us. Further support is available from our dedicated customer care staff in Colombo, or in Delhi in the case of India tours. We do not provide holiday reps.


    Shopping:

    We never, under any circumstances, recommends or guarantees the value or the quality of any additional product not clearly itemized on the Travel Voucher and which may be purchased during an itinerary arranged in part or whole by the company, even in the case where the product may have been discussed between a client and an employee, chauffeur or representative of the company. Determining the value of a product is entirely the client’s responsibility. We have no duty to intervene in such circumstances.


    Security Deposit (Villa Bookings Only):

    A security deposit may be required by some villas upon arrival and paid directly to the villa supplier. The deposit will be used as security for any damages and/or additional charges incurred during your stay, as determined by the agent after reasonable advice. This amount, subject to any deductions, will be returned following your date of departure. We would advise you of this.


    Cricket Tours (Playing And Watching):

    • Groups on a playing tour must designate a tour leader. The tour leader shall organise the collection of payments in line with booking conditions, provide a flights list and rooming list, and consult on itinerary changes. We quote a total cost for the tour based on details provided.
    • Travel insurance on a playing tour must cover the playing of cricket matches.
    •  Late withdrawals put playing cricket tours at risk of cancellation. Tour groups are advised to take safeguards, - such as privately-arranged deposits. We accept no responsibility for monies lodged with tour group leaders for these purposes. In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs. In the event of individual cancellations, a refund will be provided based on Booking Conditions.
    • On playing tours arranged by us, all reasonable efforts will be made at all stages of planning to ensure that designated matches run smoothly, that conditions are acceptable and that opponents are of a satisfactory and comparable standard. In the event of a side cancelling a fixture, at whatever stage, all efforts will be made to provide a suitable replacement. But we cannot be held responsible for the postponement of matches due to inclement weather, or the failure of opponents to raise a side. Groundsmanship is an unpredictable art and the character of pitches cannot be predicted with certainty. Cricket is an unpredictable game, and a well-balanced contest cannot be guaranteed.
    • In the case of spectator tours, all arrangements of matches are outside our control and we cannot be held responsible for changes in itineraries, including cancellations. However, we will seek to be responsive to all such instances, in line with our commitment on Recoverable Costs (see Cancellation By Us above). Cricket tours generally run during months of lightest rainfall, although it is an unavoidable fact of cricket that rain-affected matches are possible at any time of year.

    Financial Protection (UK Flight Holidays Only)

    When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

    We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

    If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.


  • Privacy policy

    We, at Sri Lanka In Style are committed to respecting and protecting your privacy. We believe that honesty and transparency in how we collection information and its use will allow you to make an informed decision regarding your continued use of our website.

    This Policy applies only to the Sri Lanka In Style website (“Website”) and not to other websites to which we provide links. Please do read the privacy policy of such other websites if you should choose to access such link.

    Our collection and use of your personal information is with the objective of providing you with a more relevant personalised service that meet your individual preferences and needs. By using the Website you indicate your consent to the collection and use of such information in accordance with the following Privacy Policy.

    You can use our Website without divulging any personally identifiable information including your email address. Our Website does not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis, such as when requesting a brochure, making an enquiry, signing up for our newsletter, booking a service, making a reservation or contacting us for more information. We use such information collected to provide the information or services you request, to improve and customize the content you see, and to contact you about special promotions and new products if requested.

         The personal information we collect includes the following:

    • Identifying information such as your name, addresses, telephone numbers, nationality (country) or email addresses when you register for an account or service with us or make an enquiry with us
    • Transaction related information when you purchase services from us
    • Other content that you generate, or that is connected to your account
    • Financial information (such as credit card or bank account numbers) in connection with a transaction
    • In some instances, when you use our services, you may provide age, gender, interests and favorites
    • You may also provide us other information through a web form, by updating or adding information to your account or enquiry, through your participation in discussions, chats, dispute resolution, or when you otherwise correspond with us regarding our services


    Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. Log Data is collected via cookies which are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access our website. Cookies allow a website to recognize a user’s devise and help your browser navigate through the website by remembering settings you selected during earlier visits (amongst other functions).  Unless you have adjusted your browser settings so that it will refuse Cookies, Cookies will be set when you access this website. By using and browsing this website, you consent to Cookies being used in accordance with this Cookie Policy.

    If you do not consent, you must either disable Cookies or refrain from using this website. However please note that if you do this you may not be able to use the full functionality of this website.

    You can choose to accept or decline cookies from your devise. Most web browsers automatically accept cookies, but you can modify the browser settings on your device to decline cookies as follows:

    Please click on the following links


    Google Analytic Advertising Features

    This website uses Google Analytics, a web analytics advertising service provided by Google, Inc. (“Google”). This is to enable us to obtain information on user preferences and customer profiling to be used for product development and marketing activities of http://srilankainstyle.com/  and its affiliated companies.

    Google advertising cookies and identifiers are used in the following manner.

    • Google’s Analytic Advertising Features used on the website are ‘Remarketing with Analytics’, ‘Demographics and Interests Reporting’ and ‘Segments’, all of which are products provided by Google under contract.
    • These products, as in other cookies, operate by storing and accessing cookies on the devices of the user to collect data.
    • These do not collect any personal information nor any information capable of identifying a user.  Google reports derived from these products, are always aggregated data and never the data of a particular user. 

    You may prevent the collection of the information generated by the cookie about your use of the website (including you IP address) and the processing of this data by Google if you download and install the browser plug-in available at the following:

    https://tools.google.com/dlpage/gaoptout


    Facebook Plug-in

    This Website has social plugins to Facebook which may use cookies, web beacons, and other storage technologies to collect or receive information about visitors to our Website. The data collected is used by Facebook to provide measurement services and target ads. If you are a Facebook user, and you are logged onto Facebook at the moment you visit this Website, Facebook may be able to connect the visit on the Website to your Facebook account. If you interact with the plugin – for example if you press the like button or comment on something – the browser will transmit this information to Facebook. If a user is not a member of Facebook, Facebook may collect and store the user’s IP-address.

    The reason for and scope of the data acquisition and information about the way in which the data is processed and used by Facebook, as well as the user’s rights in this respect and settings options for protecting the users privacy can be found under: http://www.facebook.com/policy.php.  Facebook does not permit access to user accounts or share personal information with us at any time.

     If you are a member of Facebook and do not wish Facebook to collect personal data via this homepage and to link this with your data stored on Facebook, please log off from Facebook before visiting this website.  You may also block Facebook’s plugins using add-ons for the user’s browser, for example the "Facebook Blocker".


    Disclosure

    We may disclose your personal information to other members of our corporate family including affiliate and parent company and to third parties as may be required for us to provide and to provide you access to, our services, to improve your experience with us, to comply with our legal obligations and to facilitate our marketing and advertising activities. We minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose. We will disclose only information necessary for service providers including those persons undertaking to perform / provide services relating to the tour and travel arrangements such as hotels, carriers (air, water and land transport), ground handling agents, other accommodation providers, experience & activity providers, shops, restaurants, historical sites, amusement parks, places of interest, recreational facilities and other similar services providers.

    We may disclose your personal information to third party financial services providers who facilitate payment processing services on this Website in order to provide you with online payment options.

    We will release your personal information to law enforcement or governmental agencies or under order of court in response to a verified request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability. This includes customs department, immigration and emigration department, airport and aviation authorities amongst other.


    Protection

    We protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, access controls, and information access authorization controls. Please note that transmission of information by electronic means (i.e internet/web-based transmission) is not completely secure though we will adopt reasonable measures for the security of all communications and the content thereof.  Hence all transmission is and must necessarily be at the risk of the user. 


    Data Deletion Amendment and Other Information

    If you require further information or wish to amend or delete your data stored with us, or in the event you believe your account has been abused, please contact us following the instructions in the Contact Us section below.


    Contact Us

    Company Name: The Fabulous Getaway (Pvt) Ltd.

    Company Registration Number: PV11807

    Address: 140A Vauxhall Street, Colombo 2, Sri Lanka

    Tel: +94 (0) 112396666

    Email: enquiries@thefabulousgetaway.com


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