Booking Terms and Conditions

Booking Terms and Conditions

Travel In Style PVT LTD – Booking Terms & Conditions.

Sri Lanka In Style is a trading name of Travel In Style PVT LTD (TIS). The holidays are operated by Travel In Style PVT LTD which is a fully licensed travel agent. (Registered No. 8209, 23 Galle Face Court II, Colombo 3).

THE CONTRACT
The holiday contract is made by TIS with the person who signs the booking form, even though payments may be made by others, and every person signing the booking form is fully responsible for the holiday contract. This contract is made under the terms of these booking conditions which are governed by Sri Lankan Law and both parties agree to submit to the jurisdiction of the Sri Lankan Court at all times.

Where a third party or other Tour Operator is used, their Terms and Conditions supersede the ones set out below and the client is bound by those.

Your holiday contract with TIS includes:

• The booking terms and conditions.
• The relevant information in the brochure. Any changes to the particulars given in the brochure or website will be set out in the itinerary or advised in writing. TIS checks to ensure that the descriptions, information and opinions given in brochures or website used by TIS concerning the airlines, hotels, facilities and suppliers are correct, and based on the latest information available at the time of publishing. However, because brochures are necessarily prepared some time in advance, such matters may change by the time you are ready to book your holiday. You holiday contract is made on the basis of the changes notified in the itinerary or in writing.
• The invoice.
• The itinerary. If the service is dependent on participation by a minimum number of people the service may be cancelled by TIS in writing within the period indicated in the itinerary without compensation if the minimum take-up is not achieved and if the service has been paid for then the sum paid will be refunded by TIS.
• Please check the details on the itinerary and invoice when you get them. They set out the details of the holiday TIS believes you have booked. If you think there is an error you should contact TIS immediately. Changes can only be made by the persons signing the booking form or by someone they authorize in writing.

If for any reason the company does not accept your booking, your deposit will be returned.

THE PRICE GUARRANTEE
After a Confirmation Invoice has been issued, the price of your holiday is, regrettably, subject to the possibility of surcharges in certain limited circumstances. TIS guarantees that up until 30 days before your departure date the price of your holiday will not be subject
to surcharges except for:

• Variations in transportation costs, including the cost of the fuel
• Variations in duties, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports
• Tthe exchange rates applied to the holiday booking.

Should above price variations result in the cost of your holiday going up:

• TIS will absorb and you will not be charged for any increase equal to up to 2% on your holiday price (that is, you will only have to pay the increase over and above 2% of the holiday price)
• If a surcharge would increase the total holiday price shown on your original Confirmation Invoice by 10% or more, you may cancel your booking within 14 days of the date of issue of the revised Invoice and obtain a full refund of all payments made to TIS and any amendment charges previously incurred.

TIS will not give any breakdowns whatsoever of the price of the holiday. The relevant exchange rate for each individual tour will be quoted upon request.

THE PAYMENT SCHEDULE
There will be no binding contract for your holiday until TIS has received a signed booking form and/or payment of the deposit/sum required.

If you are booking within 45 days of the departure date, then full payment is required from you at the time of booking.

If you are booking more than 45 days before the departure date, then you need only pay the deposit shown on the invoice at the time of booking, and you must pay the balance before the date speficied for such payment to take place.

If you are booking a holiday for the peak period (December 15 to January 15) you may required to pay the full amount. This will depend on the terms and conditions of the supplier.

CHANGES TO THE HOLIDAY OR PERSONS TAKING THE HOLIDAY MADE BY YOU
A change must be requested in writing by the person who signed the booking form. TIS will assist you if you wish to make changes to your booked holiday but cannot guarantee that relevant suppliers will agree to your changes. TIS reserves the right to charge an additional premium of 50 USD in the event of changes to the itinerary once you are traveling or change a confirmed booking, and you will also have to pay the costs associated with the change. Please note that the administration charges are payable whether or not TIS is successful in making the change.

If you or any person on the holiday is prevented from traveling, TIS will agree to that person’s booking being transferred to another person who satisfies all the booking terms, subject to both persons accepting joint and several liability for full payment of the price and TIS charge for confirming the transfer and any additional costs arising from the transfer. TIS must be given reasonable notice of the transfer request, which is considered to be at least 14 days prior to the outward departure date.

CHANGES TO THE HOLIDAY OR PERSONS TAKING THE HOLIDAY MADE BY US
It is unlikely that TIS will have to change your booking but holiday arrangements are made many months in advance and TIS is dependent upon a number of essential suppliers. TIS therefore reserves the right to do so. In some instances travel schedules or holiday services can be changed, delayed or cancelled because of circumstances outside our control. This can cause you to miss travel connections, cause disappointment and impose further costs which TIS reserves the right to charge to you. When TIS makes a significant change to an essential term of the holiday contract before departure then TIS will notify you as soon as possible.

If after departure TIS is unable to provide a significant proportion of the services it had agreed to provide as part of the holiday contract, we will notify you as soon as possible and do our best to make suitable alternative arrangements at no extra cost to you. If TIS cannot do so or you refuse to accept these for good reasons, TIS will agree to refund you appropriately. TIS will, if appropriate, also pay you compensation.

CANCELLATIONS BY YOU
All cancellations must be advised in writing and will take effect the day we receive it.
TIS voluntarily returns all recoverable costs for cancellations. TIS will be entitled to retain part of the payment made by you as compensation for the work that has been put into preparing the itinerary. The compensation amount will differ according to whether the holiday period is during peak times or off-peak times in accordance with the tables below.

Off-peak period

Period between notification of cancellation and departure date	Amount of cancellation charge
More than 45 days	The deposit is non refundable
Less than 45 days	The deposit is non refundable + the relevant sum as indicated below
	45-30 days Up to 40% of the holiday price 29-15 days Up to 60% of the holiday price 15-0 days Up to 100% of the holiday price

Peak period (December 15 to January 15)

Period between notification of cancellation and departure date	Amount of cancellation charge
More than 45 days	The deposit is non refundable
Less than 45 days	The deposit is non refundable + the relevant sum as indicated below
	45-30 days Up to 75% of the holiday price plus 29-0 days Up to 100% of the holiday price plus

CANCELLATIONS BY US
TIS will notify you as quickly as possible of any cancellation.

TIS may cancel the holiday if you do not pay the balance of the price on time and TIS may retain the deposit you have paid.

In the event of cancellation by TIS you will be entitled to either:

• have a full refund; or
• accept a substitute alternative from TIS of equivalent or closely similar standard and price, if one is available; or
• choose a substitute alternative of a lower standard to the travel arrangements booked together with
  a refund of the difference in price.

We assume no responsibility for any loss, damage to baggage, property or for injury illness or death or for any damages or claims however so caused arising directly or indirectly from war, riot, civil strife, industrial dispute, terrorist activity, actions of governments or other state bodies, unavoidable technical problems with transport, , machinery or equipment, delays, power failure, natural or nuclear disaster, avalanche, fire, adverse weather conditions or levels of water in rivers, accidents, force major, Acts of God.

Where TIS is required to pay you compensation, whether as provided in these booking terms or otherwise, TIS will pay 50 USD per person. TIS may in appropriate circumstances increase the sum but TIS liability to pay compensation shall be limited in all circumstances to the lesser of a maximum of three times the price of the holiday.

PASSPORTS AND VISAS
You must ensure that Your passport and travel documentation is in order and that You have obtained the necessary visa and all other requirements for your Travel Arrangements. Should You require assistance on this matter We will be pleased to make recommendations. We will not be held responsible for You travelling without the correct travel documents.

INTERNATIONAL AND DOMESTIC AIR BOOKINGS
Reconfirmation of flight bookings is your resposibility. As travel arrangements may be booked to connect with international and domestic air flights it is you or the travellers responsibility to keep us updated as to flight times and numbers.

Domestic Air Bookings. The following Terms apply.
- Payment to be made in advance for the confirmation of flight
- Maximum 05 Kg of hand luggage per passenge.
- Flying time is engine ON to SHUT DOWN
- Service hours are from 0630 hrs to 1800 hrs daily (subjected to weather conditions)
- Overnight parking charges will apply
- On ground waiting charges will apply per hour, 01st hour free of charge
- Upon confirmation of a booking no refund will be made
- The carrier reserves the right to delay, extend, reschedule or cancel a flight for operational reasons – bad weather, VIP movements or other similar situations beyond the immediate control of the carrier. Carrier shall not, in any circumstances whatsoever be liable or responsible in respect to any inaccuracy, misdescription, detention, delay, loss, damage, sickness, additional expenses or injury, and of whatever kind occurring to any passenger, property, or baggage at any time.
- In case of bad weather the carrier reserves the right to return to base or find an alternative location to land. In such cases the client shall bare the cost.

Cancellation policy
For cancellations done by the charterer, the following will be applicable
* Cancellations done 30 days prior to departure – No charge
* 29 – 20 days before departure – 50% of charter cost
* 19 – 11 days before departure 75% of charter cost
* 10 days or less, before scheduled date of departure – 100% charter cost

VACCINATIONS
We strongly advise you and everyone travelling in your party to check with their own medical advisers at least a month before travel on recommended vaccines and the possible need for malaria tablets.

TRAVEL INSURANCE
It is a condition of booking that you and everyone in your party are adequately insured for the full duration of the holiday in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment. The choice of insurer is the sole discretion of you. In accepting and paying for the holiday you confirm to us that you either have or will have procured such insurance before the commencement of your travel arrangements.

COMPLAINTS
If you have a complaint about your holiday then you should immediately contact TIS representative, even while on holiday. It is unreasonable to take no action while you are on holiday, then complain afterwards. If TIS representative cannot solve your problem before you return home then you should contact TIS within 28 days of returning home. If you do not complain within that period then this may affect TIS ability to investigate your complaint and may impact on the way that your complaint is dealt with.

Privacy Policy

PRIVACY POLICY
This privacy policy explains how Sri Lanka In Style may collect information from you via our website and how that information may be used subsequently. If you have any queries in relation to this privacy policy, please contact info@srilankainstyle.com.

By browsing and using our website you agree to this policy governing your use of the website. If you do not accept this policy, you should not use our website.

This policy applies only to this website and not to other websites to which we provide links. We also enter into agreements with commercial partners whose websites may be co-branded or framed by us and which you may visit directly through our website. These websites are not subject to our privacy policy. You are advised to read the privacy policy of such other websites.

We may change our privacy policy from time to time without notification and you should regularly review this policy when you visit our site.

Collectiono of information
In order to provide the services you want, and to allow you to experience a more personalized service when you revisit us, we may ask about your interests. We find these out by asking you, by reading your comments and by looking at which are the most popular areas of our site.

Collection of personal information
We will only collect personal information from you (such as name, address, telephone number, email address etc) which you have provided voluntarily to us either by completing registration or enquiry forms or sending emails to us. Please do not submit your personal data to us if you do not wish us to collect it.

Examples of where we may collect your personal information include (without limitation):

• If you order a brochure or newsletter we ask for your name, address and e-mail address. This is so we can effectively mail out the requested items.
• If you submit a enquiry we ask for your name, telephone number and e-mail address. This is so we can effectively return the requested information to you.
• If you enter a contest or promotion we ask for your name, address and e-mail address. This is so we can run the contest effectively and let you know if you have won.
• If you order a product or service from us we may ask for information including your name, e-mail address, delivery and billing address, credit or debit card number and expiry date. Sometimes we may ask for your telephone number to be forwarded to the couriers who may deliver your order. These details allow us to process your orders efficiently.
• If you submit feedback to us through our Feedback service.

Collection of other information

In addition to asking you to submit personal information, we may collect information about you automatically when you visit the site. The collection of information may involve the use of cookies and web beacons. A web beacon is a small graphic image placed on a web page that is designed to allow us to monitor visitors to our site. A cookie is small text file that is placed on your computer’s hard drive by your web browser when you first visit our site. The cookie allows us to identify your computer and find out details about your last visit. Most internet browsers accept cookies automatically, but usually you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. If you choose not to receive our cookies, we cannot guarantee that your experience with our website will be as quick or responsive as if you do receive cookies.

The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platforms, IP address, your browsing patterns and timings of browsing on our website and your geographical location.

Use of your information

You agree that we may obtain, hold, correlate, merge and use your information (including personal information) for the purpose of providing you with our services and ancillary services and for our internal business purposes. These include (without limitation):

• Personalizing your visits to the site and developing the design and style of the site to improve our services to you.
• To inform you about the latest changes to our website, or products, services or promotional offers that you might find interesting.
• Communication (and personalizing such communication) with you from Sri Lanka In Style, and from other reputable and trustworthy third parties (if you have agreed to such).
• Compiling customer reviews.
• For market research purposes.
• To prevent you from posting illegal, offensive or objectionable comments on our sites.
• To enable third parties to carry out statistical analyses’, technical, logistical or other functions
  on our behalf including determining behavioral preferences to manage online advertising.
• For strategic development.
• For any purpose required by law or regulation.
• For accounting purposes.

Sharing Information

We may disclose your information to any company within the Sri Lanka In Style group of companies by means of a centralised database to which all companies have access or by means of a direct transfer of data from one office to another.

We may provide third parties, at our discretion, with certain aggregate statistical data about your use of our websites, which data may include demographic data such as age range and/or geographic location of groups of user. It will not include information that could personally identify you.

With your consent, we may supply personal information to third parties.

We reserve the right to access and to disclose personal information to comply with applicable laws and lawful government requests or requests by applicable regulatory bodies, to operate our systems properly or to protect either ourselves or our other users.

We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of Sri Lanka In Style.

You consent to the transfer of your personal information outside of the European Economic Area in the event that the processing of your information involves such a transfer.

Monitoring emails

We may monitor and keep records of email communications which you send to us and other communications with you in accordance with this policy and our other business interests.

Safeguards and Security

No data transmission over the internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our sites. However we use our reasonable endeavours to protect the security of your personal information from unauthorised access.

The information which we hold about you should be processed fairly and lawfully and should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. Please help us to keep your personal information accurate by updating your registration details on the website.

Changing or accessing your information

Should your personal information change (e.g. your postcode), or if you no longer wish to receive newsletters or services you have signed up for, or if you wish to review or receive copies of the personal information we hold about you, or have any other queries please email info@srilankainstyle.com including full details of your request