Sri Lanka In Style is a trading name
of Travel In Style PVT LTD (TIS). The holidays are
operated by Travel In Style PVT LTD which is a fully
licensed travel agent. (Registered No. 8209, 23 Galle
Face Court II, Colombo 3).
THE
CONTRACT
The holiday contract is made by TIS with the person
who signs the booking form, even though payments may
be made by others, and every person signing the booking
form is fully responsible for the holiday contract.
This contract is made under the terms of these booking
conditions which are governed by Sri Lankan Law and
both parties agree to submit to the jurisdiction of
the Sri Lankan Court at all times.
Where a third party or other Tour Operator is used,
their Terms and Conditions supersede the ones set
out below and the client is bound by those.
Your holiday contract with TIS includes:
- The booking terms and conditions.
- The relevant information in the brochure. Any
changes to the particulars given in the brochure
or website will be set out in the itinerary or
advised in writing. TIS checks to ensure that
the descriptions, information and opinions given
in brochures or website used by TIS concerning
the airlines, hotels, facilities and suppliers
are correct, and based on the latest information
available at the time of publishing. However,
because brochures are necessarily prepared some
time in advance, such matters may change by the
time you are ready to book your holiday. You holiday
contract is made on the basis of the changes notified
in the itinerary or in writing.
- The booking form. This will provide TIS with
information needed to make the holiday arrangements.
Although TIS always informs suppliers of your
special requests and does what it can to encourage
suppliers to accommodate them, it is the suppliers
who control whether the request is met and TIS
cannot guarantee this.
- The invoice.
- The itinerary. If the service is dependent
on participation by a minimum number of people
the service may be cancelled by TIS in writing
within the period indicated in the itinerary without
compensation if the minimum take-up is not achieved
and if the service has been paid for then the
sum paid will be refunded by TIS.
- Please check the details on the itinerary and
invoice when you get them. They set out the details
of the holiday TIS believes you have booked. If
you think there is an error you should contact
TIS immediately. Changes can only be made by the
persons signing the booking form or by someone
they authorize in writing.
If for any reason the company does not accept your
booking, your deposit will be returned.
THE PRICE GUARRANTEE
After a Confirmation Invoice has been issued, the
price of your holiday is, regrettably, subject to
the possibility of surcharges in certain limited circumstances.
TIS guarantees that up until 30 days before your departure
date the price of your holiday will not be subject
to surcharges except for:
- Variations in transportation costs, including
the cost of the fuel
- Variations in duties, taxes or fees chargeable
for services such as landing taxes or embarkation
or disembarkation fees at ports and airports
- Tthe exchange rates applied to the holiday
booking
Should above price variations result in the cost of
your holiday going up:
- TIS will absorb and you will not be charged
for any increase equal to up to 2% on your holiday
price (that is, you will only have to pay the
increase over and above 2% of the holiday price)
- If a surcharge would increase the total holiday
price shown on your original Confirmation Invoice
by 10% or more, you may cancel your booking within
14 days of the date of issue of the revised Invoice
and obtain a full refund of all payments made
to TIS and any amendment charges previously incurred.
TIS will not give any breakdowns whatsoever of
the price of the holiday, unless specifically required
in writing by the customer. The relevant exchange
rate for each individual tour will be quoted upon
request.
THE PAYMENT SCHEDULE
There will be no binding contract for your holiday
until TIS has received a signed booking form and/or
payment of the deposit/sum required.
If you are booking within 60 days of the departure
date, then full payment is required from you at
the time of booking.
If you are booking more than 60 days before the
departure date, then you need only pay the deposit
shown on the invoice at the time of booking, and
you must pay the balance at least 8 weeks prior
to departure. TIS will send a reminder approximately
10 weeks before the departure date.
If you are booking a holiday for the peak period
(December 15 to January 15) you may required to
pay the full amount. This will depend on the terms
and conditions of the supplier.
Credit card payments are subject to additional
charges. Credit card payments including Visa, MasterCard
and American Express will result in a surcharge
of 3.25% to cover the charges by your credit card
company. You must pay all bank charges in the case
of a bank transfer. There will be no additional
postage fees or booking fees.
CHANGES TO THE HOLIDAY
OR PERSONS TAKING THE HOLIDAY MADE BY YOU
A change must be requested in writing by the person
who signed the booking form. TIS will assist you if
you wish to make changes to your booked holiday but
cannot guarantee that relevant suppliers will agree
to your changes. TIS reserves the right to charge
an additional premium of 50 USD in the event of changes
to the itinerary once you are traveling or change
a confirmed booking, and you will also have to pay
the costs associated with the change. Please note
that the administration charges are payable whether
or not TIS is successful in making the change.
If you or any person on the holiday is prevented
from traveling, TIS will agree to that person's
booking being transferred to another person who
satisfies all the booking terms, subject to both
persons accepting joint and several liability for
full payment of the price and TIS charge for confirming
the transfer and any additional costs arising from
the transfer. TIS must be given reasonable notice
of the transfer request, which is considered to
be at least 14 days prior to the outward departure
date.
CHANGES TO THE HOLIDAY
OR PERSONS TAKING THE HOLIDAY MADE BY US
It is unlikely that TIS will have to change your booking
but holiday arrangements are made many months in advance
and TIS is dependent upon a number of essential suppliers.
TIS therefore reserves the right to do so. In some
instances travel schedules or holiday services can
be changed, delayed or cancelled because of circumstances
outside our control. This can cause you to miss travel
connections, cause disappointment and impose further
costs which TIS reserves the right to charge to you.
When TIS makes a significant change to an essential
term of the holiday contract before departure then
TIS will notify you as soon as possible.
If after departure TIS is unable to provide a significant
proportion of the services it had agreed to provide
as part of the holiday contract, we will notify
you as soon as possible and do our best to make
suitable alternative arrangements at no extra cost
to you. If TIS cannot do so or you refuse to accept
these for good reasons, TIS will agree to refund
you appropriately. TIS will, if appropriate, also
pay you compensation.
CANCELLATIONS BY
YOU
All cancellations must be advised in writing and will
take effect the day we receive it.
TIS voluntarily returns all recoverable costs for
cancellations. TIS will be entitled to retain part
of the payment made by you as compensation for the
work that has been put into preparing the itinerary.
The compensation amount will differ according to whether
the holiday period is during peak times or off-peak
times in accordance with the tables below.
|
| Period
between notification of cancellation and departure
date |
Amount
of cancellation charge |
| More
than 60 days |
250 USD per person
or the deposit (whichever is lower), all recoverable
cost will be refunded. |
| Less
than 60 days |
The higher of the
deposit paid or the relevant sum as below: |
| |
| 60-45
days |
Up
to 40% of the holiday price |
| 45-30
days |
Up to 60%
of the holiday price |
| 30-0
days |
Up to 100%
of the holiday price |
|
|
Peak period (December 15 to
January 15)
| Period
between notification of cancellation and departure
date |
Amount
of cancellation charge |
| More
than 60 days |
350 USD per person
or the deposit (whichever is lower), all recoverable
cost will be refunded. |
| Less
than 60 days |
The higher of the
deposit paid or the relevant sum as below: |
| |
| 60-45
days |
Up to 75% of the holiday price plus |
| 45-0
days |
Up to 100%
of the holiday price plus |
|
|
CANCELLATIONS
BY US
TIS will notify you as quickly as possible of any
cancellation.
TIS may cancel the holiday if you do not pay the
balance of the price on time and TIS may retain
the deposit you have paid.
In the event of cancellation by TIS you will be
entitled to either:
- have a full refund; or
- accept a substitute alternative from TIS of
equivalent or closely similar standard and price,
if one is available; or
- choose a substitute alternative of a lower standard
to the travel arrangements booked together with
a refund of the difference in price.
TIS will also if appropriate pay you compensation.
LIABILITY, LIMITS
ON LIABILITY AND COMPENSATION
TIS is not responsible for and has no liability for
the acts or omissions of persons who are not acting
as its employees or suppliers. TIS accepts responsibility,
subject as limited by these booking conditions, for
supplying to you all holiday services booked by you,
even though TIS will have engaged independent suppliers
to provide certain of these services.
TIS will have no liability to pay compensation
to you for any failure to properly perform the holiday
contract, where the failure is attributable to you.
Examples would be that any member of your party
is unable to travel for medical reasons, or fails
to take his/her passport with him/her or a passport
which meets the requirements of the country(ies)
of the holiday (some countries require you to have
at least 6 months validity on your passport from
the date on which you leave that country), or to
get a required visa or health certificate, or to
check in early enough to catch the flight or to
turn up in time for an excursion/activity for whatever
reason, or mislays or loses holiday documentation,
or is reasonably excluded by a supplier because
of misconduct or medical reasons, or is not provided
with a holiday service because of an error in the
information given by you.
TIS will have no liability to pay compensation
to you for any failure to properly perform the holiday
contract, where the failure is:
- attributable to a third party unconnected with
the provision of the holiday services, and which
was unforeseeable or unavoidable
- due to unusual and unforeseeable circumstances
beyond TIS’s control, the consequences of
which could not have been avoided even if all
due care had been exercised
- due to an event which TIS, even with all due
care, could not foresee or forestall.
We assume no responsibility for any loss, damage
to baggage, property or for injury illness or death
or for any damages or claims however so caused arising
directly or indirectly from war, riot, civil strife,
industrial dispute, terrorist activity, actions
of governments or other state bodies, unavoidable
technical problems with transport, , machinery or
equipment, delays, power failure, natural or nuclear
disaster, avalanche, fire, adverse weather conditions
or levels of water in rivers, accidents, force major,
Acts of God.
Where TIS is required to pay you compensation,
whether as provided in these booking terms or otherwise,
TIS will pay 50 USD per person. TIS may in appropriate
circumstances increase the sum but TIS liability
to pay compensation shall be limited in all circumstances
to the lesser of a maximum of three times the price
of the holiday.
PASSPORTS AND VISAS
You must ensure that Your passport and travel documentation
is in order and that You have obtained the necessary
visa and all other requirements for your Travel Arrangements.
Should You require assistance on this matter We will
be pleased to make recommendations. We will not be
held responsible for You travelling without the correct
travel documents.
INTERNATIONAL AND
DOMESTIC AIR BOOKINGS
Reconfirmation of flight bookings is your resposibility.
As travel arrangements may be booked to connect with
international and domestic air flights it is you or
the travellers responsibility to keep us updated as
to flight times and numbers.
VACCINATIONS
We strongly advise you and everyone travelling in
your party to check with their own medical advisers
at least a month before travel on recommended vaccines
and the possible need for malaria tablets.
TRAVEL INSURANCE
It is a condition of booking that you and everyone
in your party are adequately insured for the full
duration of the holiday in respect of illness, injury,
death, loss of baggage and personal items, cancellation
and curtailment. The choice of insurer is the sole
discretion of you. In signing the Booking Form you
confirm to us that you either have or will have procured
such insurance before the commencement of your travel
arrangements.
COMPLAINTS
If you have a complaint about your holiday then you
should immediately contact TIS representative, even
while on holiday. It is unreasonable to take no action
while you are on holiday, then complain afterwards.
If TIS representative cannot solve your problem before
you return home then you should contact TIS within
28 days of returning home. If you do not complain
within that period then this may affect TIS ability
to investigate your complaint and may impact on the
way that your complaint is dealt with. |
|
|
