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Traveller Feedback Survey

We would like to thank you for giving us the opportunity to help design and put together your holiday in Sri Lanka. In our continuing effort to ensure you receive the most professional and knowledgeable service, we would appreciate your evaluation of your experience with us.

We value the feedback of our clients who are ultimately the judges of our services. We therefore request you to take a few minutes to share your trip experiences with us. Please let us know about any compliments and complaints you may have, your comments are highly appreciated and will allow us to improve our future trips.

Our feedback results are available to other potential clients thinking of using Sri Lanka In Style (we feel that client comments are less biased and are therefore much more valued than our own). We value your opinions and your feedback, and look forward to serving you again soon.

If you feel our service was good, please do kindly mention Sri Lanka In Style in a positive light when reviewing hotels on Trip Advisor. Thank you! www.tripadvisor.com

Client Information

Your Name
Your Travel Advisor
Where do you live?
Age group?
How did you find us?

Pre-trip arrangements / booking experience

Quality of initial briefing of the country
Poor Average Good Excellent
Ease in making the arrangements & follow up
Poor Average Good Excellent
Handling of special requests
Poor Average Good Excellent
Remarks

Meet and greet services on arrival at the Airport

Remarks
Poor Average Good Excellent
Were you met by a Sri Lanka In Style representative at the Airport?
Yes No
If you used our VIP arrival service (Silk Route), how did you find it?
Yes No
Did you find the services of our Sri Lanka In Style representative at the airport useful?
Yes No

Transport

Quality of Vehicle
Poor Average Good Excellent
Chauffeur / Guide
Poor Average Good Excellent
Punctuality
Poor Average Good Excellent
Knowledge
Poor Average Good Excellent
Safety
Poor Average Good Excellent
Remarks

Guiding

General comments regarding the chauffeur/Guide
Punctuality
Poor Average Good Excellent
Knowledge
Poor Average Good Excellent
How was your experience in Sri Lanka?
Poor Average Good Excellent
Did you visit many of the stores in Sri Lanka, how was the experience?
Yes No
If you remember, what were their names?
What were your comments regarding the special meal arrangements?
What were your comments regarding the excursions?

Properties Visited

Poor Average Good Excellent
Poor Average Good Excellent
Poor Average Good Excellent
Poor Average Good Excellent
Poor Average Good Excellent
Poor Average Good Excellent
Poor Average Good Excellent
Remarks

Staff

Promptness and return calls
Poor Average Good Excellent
Enthusiasms
Poor Average Good Excellent
Product knowledge
Poor Average Good Excellent
Professionalism
Poor Average Good Excellent
If you experienced any problems, how would you rate our effort to satisfy you?
Poor Average Good Excellent
Did you use our personal shopper?
Yes No
How would you rate the service/experience?
Poor Average Good Excellent

Overall rating of your holiday in Sri Lanka

General comments and suggestions
Poor Average Good Excellent
Are there any Health and Safety concerns at the properties or in general that you would like to highlight for our immediate action?
Why did you use Sri Lanka In Style?
Would you travel with Sri Lanka In Style again?
Yes No
We look forward to planning your next trip to Sri Lanka "In Style".