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FAQs

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How does the booking process work?

Get in touch with one of our travel consultants, either by phone or by email, all of whom live in Sri Lanka and can give you a real insider’s perspective on the country. We will respond within 24 hours with some key questions to get the ball rolling, and from there we will design your customized Sri Lanka tour, with you giving us detailed information about your interests and needs and us suggesting accommodation, a route and what to do each day. When you are happy with the plan we will prepare a formal proposal, and as soon as you accept the proposal we will confirm your travel arrangements and send you a written confirmation in the form of an itinerary and an invoice. A deposit is required to confirm the trip, which varies depending on the properties and the time of the year, and the balance payment is usually required no less than 30 days in advance of the date of travel. You can pay by credit card (we accept all major cards) or by bank transfer to our account. We prepay all services to secure your bookings. For further information see Booking Conditions. A final confirmation voucher will then be forwarded to you by email. We will also send you additional documents which contain essential pre-trip information, and upon your arrival in Sri Lanka you will receive a welcome pack which includes your itinerary and a map.

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Get in touch with one of our knowledgeable travel experts to plan your Sri Lanka journey.