Please read these booking conditions carefully before making your reservation.

These Booking Conditions, together with our Privacy Policy and where your holiday is booked via our website, our Website Terms of Use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Red Dot Tours Limited of Room 1, Fairspear Barns, Leafield, Oxfordshire OX29 9NY (“we”, “us”, “our”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

• he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
• he/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);
• he/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
• he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

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1. Booking & Paying For Your Arrangements

Making a Booking

The booking procedure is detailed in your itinerary quotation and on our website. All quotations are valid for 48 hours from the date of issue and can be revised as often as required, with each revision also being valid for 48 hours. By requesting booking confirmation and paying a deposit, you accept these terms on behalf of all travellers named on the booking.

A full booking is made with us when you pay us a deposit (or full payment if you are booking within 90 of departure) and we issue you with a booking confirmation. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking or. If your confirmed arrangements include a flight, we (or if you booked via an authorised agent of ours, that agent) will also issue you with an ATOL Certificate. Upon receipt, if you believe that any details on the ATOL Certificate or booking confirmation or any other document we send you are wrong, you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document.

Payment Schedule

• Deposit: 20% of total holiday cost (or as specified in your quotation)
• Advance Payments: May be required for certain elements (e.g., flights) at booking or before the balance due date
• Balance: Must be paid no later than 90 days before departure (or as specified on your booking confirmation)
• Late Bookings: Full payment required for bookings made within 90 days of departure

Early Payment Requests

We may occasionally request advance payment to secure accommodation during peak periods. While suppliers have no contractual right to make such requests, non-compliance may result in loss of confirmed arrangements. Any early payments are non-refundable except as outlined in Section

Travel Agent Payments

If booking through our authorized agents:

• Balance must be paid to the agent two weeks before the balance due date
• Do not pay earlier than this, even if requested
• For non-ABTA agents, payments must be made directly to us

Accuracy/Document Verification

We endeavour to ensure that all the information and prices we advertise are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.

Insurance

Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

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2. Changes to Your Holiday Made By You

If you wish to change any part of your booking after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £75.00 per person, as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with condition 3.

Important: Name changes or flight alterations typically incur 100% cancellation fees plus full rebooking costs.

For booking transfers, see Section 5.

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3. Cancellation by You Prior To Departure

Cancellation Process

You may cancel at any time before departure by sending written notification via:

• Recorded delivery post, or
• Email (you must receive and retain our written acknowledgment)

Cancellation Fees

Fees are calculated as a percentage of total holiday cost based on when we receive your cancellation:

Plus any non-refundable Advance Payments (we will attempt to recover these from suppliers where possible)

Cancellation by You due to Unavoidable & Extraordinary Circumstances:

You may terminate the package travel contract applicable to your holiday at any time before the start of the package without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at the place of destination or its immediate vicinity which will significantly affect the performance of the package or carriage to your holiday destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. In order to rely on this clause you must be able to show that, based on the information available at the time of cancellation, there was no longer a reasonable possibility of your holiday going ahead (either at all or without being significantly affected).

For the purposes of this clause, “unavoidable and extraordinary circumstances” may include warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which significantly affect travel to the travel destination as agreed in the package travel contract.

This condition 8 outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

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4. Changes or Cancellation by Us

As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.

Minor Changes

We may make minor changes and if we do we may notify you in writing. These changes don't entitle you to cancel or receive compensation.

Significant Changes

Significant changes might include:

• Accommodation downgrade for whole or major part of your stay
• UK departure time changes of 12+ hours
• Change to a less convenient UK departure airport
• Overall trip length changes of 12+ hours

Our Process for Significant Changes

If we must make significant changes, we will provide:

1. Details of proposed alterations and price impact
2. Alternative packages available (if any)
3. Your right to cancel with full refund
4. Response deadline and consequences of non-response

Compensation

Subject to exceptions above, we will pay compensation for significant alterations or cancellations according to the following schedule, depending on when you are notified:

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5. Booking Transfers

If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:

1. that person is introduced by you and satisfies all the conditions applicable to the holiday;
2. we are notified not less than 7 days before departure;
3. you pay any outstanding balance payment, an amendment fee of £75.00 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and
4. the transferee agrees to these booking conditions and all other terms of the contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in condition 8 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

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6. Unavoidable and Extraordinary Circumstances

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Events Beyond our Control”. For the purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.

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7. Our Responsibility

We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of the travel services specifically included in your package, as set out in your confirmation invoice and the information we provided to you regarding the services prior to booking. Please note that we shall not be responsible for any additional services provided to you, whether provided by the travel service providers or otherwise, which are not set out in your confirmation invoice and the information we provided to you regarding the services prior to booking.

We will not be responsible or pay you compensation for any personal injury or death unless you are able to prove that it was caused by our negligence or the negligence of our suppliers.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

1. the acts and/or omissions of the person affected; or
2. the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
3. Events Beyond Our Control (as defined in condition 6).

We limit the amount of compensation we may have to pay you if we are found liable under this clause:

1. loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
2. Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
3. Claims in respect of international travel by air, sea and rail, or any stay in a hotel:
   
   a. The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.
   
   b. In any circumstances in which a carrier is liable to you by virtue of EC 261/2004 (denied boarding and flight disruption), any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
   
   c. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services set out in the confirmation invoice and the information we provided to you regarding the services prior to booking and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation in respect of any claim for damages or compensation whatsoever will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

It is a condition of our acceptance of liability under this condition that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:

1. which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you;


2. relate to any business;


3. indirect or consequential loss of any kind.

We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

Where it is impossible for you to return to your departure point as per the agreed return date of your holiday, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday. For the purposes of this clause, “unavoidable and extraordinary circumstances” may include warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

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8. Flights and Your Responsibilities

Flight Information

Flight details in quotations are guidance only. Final details appear on travel documents sent approximately 14 days before departure. We will contact you if times change after ticket issue.

Flight Routing

The difference between a direct flight and a non-stop flight can cause confusion. To clarify:

• Direct flight: No change of aircraft is scheduled but touchdowns will be made en route either to refuel or to board or disembark passengers
• Non-stop flight: No change of aircraft is required and no stops are made en route

Exact details of your route will be given in your itinerary.

Internal Flights

Smaller local airlines are more likely to change their schedule at short notice. We will endeavour to inform you of any changes in advance of travelling but this may not always be possible.

Carrier Information

We will advise you of actual or likely carriers at booking and notify you of any changes. Changes to carrier, timings, or aircraft type don't entitle you to cancel without fees unless constituting a significant alteration.

Seating Arrangements

Most airlines now operate one of two main seating policies:

Paid-for Seating: The majority of airlines now offer you the opportunity to secure specific seats in advance of travel by paying an additional premium. In order to do this it is a requirement of the airlines that you have fully paid for your flight ticket. Once a flight ticket is fully paid for amendment charges will apply should you wish to change your arrangements. Please be aware that, even with paid-for seating, some changes can be made by the airline that are outside of our control and which may affect your paid-for seating. If you do not wish to pay a premium to secure a specific seat you can wait until online check-in opens, usually 24 hours in advance of travel, and reserve a seat at this point.

Free-of-charge Seat Requests: For the airlines that still maintain a free-of-charge seating policy we will do all we can to try to reserve a specific seat for you, if you have a preference. Please make it clear on your booking form if you have a specific request. However, whilst airlines may allow us to make free-of-charge seat requests, they will not guarantee any such seat reservations. Most airlines now allow you to check-in online 24 hours ahead of travel and select or re-confirm free of-charge seat reservations at this stage. If seating is important to you and you have been unable to check-in online it is always best to arrive for your flight early.

Flight Flexibility

If fully flexible flight arrangements are important to you, please let your Country Specialist know at the earliest possible time in the quote process so they can include the most appropriate fare for you. We primarily use special 'inclusive tour' fares when we purchase your tickets from the airlines and while these fares are very good value they are inflexible in terms of changes and offer no refunds once the tickets are issued. If your Specialist uses this type of fare then once your flight is confirmed the airlines will charge an amendment fee or insist on the purchase of a completely new ticket should you wish to make changes.

Frequent Flyer Programs

If you collect points through any of the airline frequent flyer clubs and wish to accrue points on your Red Dot trip, please let your specialist know so that they can choose an appropriate airfare where points can be awarded. Please provide your membership details on the booking form and we will ensure that these are recorded against your flight reservation. If you wish to use your points to purchase flights then you will have to make these arrangements directly with the airline as we are not able to access fares in this way. If you do choose to do this please provide the flight details to your specialist so they can ensure the ground arrangements dovetail with your flights.

Your Responsibilities

• Arrive on time for check-in
• Safeguard all travel documents
• Reconfirm directly with carriers when advised
• Check emails for flight changes
• Ensure passport name exactly matches airline tickets

Flight Disruptions and EU Compensation Rights

For flight cancellations, delays, downgrades, or denied boarding, you have rights under EU regulations in certain circumstances.

Your Rights Under EU Law: You have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicized at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at caa.co.uk/passengers.

Important Notes:

• Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us
• If you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline
• A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight
• We have no liability as airlines are fully responsible under these regulations

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9. Complaints / Contact

We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact [email protected].

If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at our office, ideally within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this condition may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.

Dispute Resolution

If we cannot reach an amicable solution, you may refer disputes to ABTOT’s Independent Dispute Settlement Service (excluding personal injury claims). Please see condition 11 for more information.

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10. Special Requirements

Making Special Requests

Advise us in writing at booking of any special requests. While we will pass reasonable requests to suppliers, we cannot guarantee they will be met. Obtain written confirmation from us if the request is important to you.

Reduced Mobility and Medical Conditions

Before booking, we will advise whether arrangements are generally suitable for someone with reduced mobility or medical conditions. The nature of many of the destinations we travel to means that in some cases they may be unsuitable for those who use a wheelchair or have reduced mobility. However, we will be delighted to discuss the feasibility of creating a tailor-made itinerary for you that takes into consideration your level of mobility. To assist us in doing this we may ask you to complete a short questionnaire.

It is essential that you advise us before booking if you do have any disability or pre-existing medical condition which may affect your holiday, or if you have any special requirements as a result of any disability or medical condition (including any which affect the booking process) so that we can assist you in considering the suitability of the arrangements and/or in making the booking. You may need to complete a health questionnaire, and we need explicit consent to share health information with suppliers.

Full details must be confirmed in writing at the time of booking and whenever any change in the condition or disability occurs. On our tailor-made tours and escorted group tours the guides and tour leaders are, unfortunately, unable to offer additional assistance to passengers with limited mobility and all such assistance will need to be provided by whoever the passenger is travelling with. We may request that you provide a letter from your doctor confirming your fitness to travel.

Dietary Requirements and Allergies

Special dietary requirements should be noted on the booking form. Allergy requirements should also be brought to the attention of your Country Specialist. We may ask you to complete a short questionnaire to ensure we have captured your allergy requirements correctly. We will advise hotels, airlines and our other suppliers of your requirements but we cannot always guarantee that these will be met as the understanding of allergies varies around the world. You should take appropriate precautions whilst travelling.

Airborne nut allergies must be reported at booking as airlines require advance notice.

Flight special meals must be requested at least 48 hours in advance.

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11. Financial Protection

ATOL Protection

We provide financial security for flight-inclusive packages and ATOL protected flights by way of our Air Travel Organiser’s Licence number 5517, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email: [email protected].

When you buy an ATOL protected product from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

ABTOT Protection

The Association of Bonded Travel Organisers Trust Limited (ABTOT membership 5664) provides protection for non-flight packages.

Emergency assistance abroad: Call 01702 811397 if you need help due to our financial failure.

If you book arrangements other than package holidays from us, your monies will not be financially protected. Please ask us for further details.

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12. Excursions and Activities

We only provide excursions listed in your itinerary and paid for before departure. Our representatives may connect you with local activity providers, but these are not our responsibility and we act either as an agent or merely as an introducer.

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13. Activity Risks and Adventure Travel

Important Risk Acknowledgment: There are many inherent risks in adventure travel and activities of the type we offer, which can lead to illness, injury, or even death. These risks are increased by the fact that many trips take place in remote locations, far from medical facilities. By making a booking, you acknowledge and voluntarily assume all such risks associated with participating in the travel services.

If you decide to participate in any activities including, but not limited to, any excursions involving animals, riding on animals, scuba diving, snorkelling, boating, hot air ballooning, helicopter flights, ziplining, high altitude treks, climbing, quad biking, parasailing, parachuting, kayaking, whitewater rafting, jet boat rides, snowmobiling, primate tracking and any other activity which we consider to carry inherent risk of serious illness, injury or death ("Activities"), then you fully understand and acknowledge that:

• Activities carry with them various inherent risks, including serious illness, injury or death
• You take complete responsibility for your own health and safety
• You agree to assume all risks of injury, illness or death, whether foreseen or unforeseen, that may befall you as a result of participating in any Activities

General Activity Responsibilities

Many activities involve inherent risks. You are responsible for:

• Considering risks before participation
• Providing accurate information about medical conditions and experience levels
• Following all instructions and safety advice
• Using provided safety equipment
• Making your own safety judgements
• Ensuring you are physically and mentally fit for the activities you choose to undertake

Medical Fitness: By making a booking, you represent that you and your travelling party are physically and emotionally fit to travel and further warrant that you have no medical or emotional condition that would endanger any traveller or result in a deviation of any group journey. We recommend that any traveller who is not self-sufficient should travel with a companion who shall take responsibility for any personal assistance needed during the booking.

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14. Price Policy and Surcharges

Price Accuracy

All prices published in our marketing materials and website are for guidance only and based on exchange rates in effect on the publication date. Although every effort is made to ensure accuracy at time of publication, we cannot guarantee these prices. You must check the price of your chosen holiday at the time of booking. We reserve the right to alter or correct errors in quoted or published prices at any time before a contract comes into existence.

Price Changes After Booking

Once your booking confirmation has been issued, we will only alter the price of your holiday in the following limited circumstances. A surcharge or refund will be applied solely to allow for increases which are a direct consequence of changes in:

1. The price of carriage of passengers resulting from cost of fuel or other power sources
2. The level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in performance of the holiday, including tourist taxes, landing taxes or embarkation/disembarkation fees at ports and airports
3. The exchange rates relevant to the package

Surcharge Threshold

• If any surcharge is greater than 8% of the cost of your holiday (excluding insurance premiums and amendment charges) you will be entitled to:
  
  o Cancel your booking and receive a full refund of all monies paid (except insurance premiums and amendment fees), OR
  o Accept a change to another holiday if we can offer one (with refund of difference if of lower quality)

Surcharge Notification

If you decide to cancel due to an 8%+ surcharge, you must advise us within 14 days of the surcharge invoice issue date. If you do not notify us within this period, we are entitled to assume you will pay the surcharge.

Price Protection

• No price changes will be made within 20 days of departure
• No refunds will be paid during this 20-day period
• Travel arrangements purchased in non-local currency may have contractual protection that negates apparent exchange rate changes

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15. Governing Law

This contract is governed by English law. Disputes will be handled under:

1. The ABTOT dispute settlement service (where available), or
2. Under the jurisdiction of the Courts of England & Wales (unless you live in Scotland or Northern Ireland, where local courts may be used)

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16. General Holiday Assistance

If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally

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17. Your Behaviour

All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, harassment, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

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18. Entry, Passport, Visa & Immigration Requirements, Safety & Health Formalities

We can only provide general information regarding entry, passport, visa, immigration requirements and safety and health formalities applicable to your package itinerary. It is your responsibility to check such requirements (in good time before departure), in order to make your decisions to fulfil such requirements regarding your destination and/or the country(ies) through which you may be transiting through.

Such information which you may need to check includes (but is not limited to) passport requirements including how valid your passport must be after return date, whether your passport must be machine readable or which visas/waivers may be required for entry such as ESTA for USA travel, ETA for UK travel and/or ETIAS for EU travel.

You must check requirements for your own specific circumstances with the relevant bodies as applicable. We have provided a few useful resources below, though it is your responsibility to check and see if such a body would be relevant to yourself.

• the Foreign, Commonwealth and Development Office (“FCDO”, https://www.gov.uk/travelaware) (applicable to UK residents);
• UK Passport Office (0870 5210410 or https://www.gov.uk/browse/citizenship
• Embassies, High Commission and/or Consulates;
• Your own doctor

For UK residents booking European travel, you should obtain a UK Global Health Insurance Card (UK GHIC) prior to departure which may provide limited medical treatment in most EEA countries. However, such cover may be extremely limited and for emergency purposes only. Nevertheless, all passengers to any destination should obtain comprehensive medical insurance prior to departure, including cover for emergency medical treatment and associated costs.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any entry, passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any entry passport, visa, immigration requirements or health formalities.

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19. Travelling with Children

If travelling with a child and only one parent is present, please be aware that you must have the permission of everyone with parental responsibility before that child can be taken abroad. You automatically have parental responsibility if you're the child's mother, but you still need the permission of anyone else with parental responsibility before you take the child abroad.

A letter from the person with parental responsibility for the child is usually enough to show you've got permission to take them abroad. You might be asked for the letter at a UK or foreign border or by an airline. The letter should include the other person's contact details and details about the trip.

If you are travelling with a child who has a surname different to your own, for example you are a single parent, you are advised to travel with evidence of your relationship (e.g. a birth certificate) and a divorce or marriage certificate if applicable. In other scenarios, for example you are a grandparent taking your grandchild on holiday, or you are taking your child's friend on holiday, you should be able to provide evidence that you have permission from the child's parents to do this.

More information on the UK Government's rules can be obtained at gov.uk/permission-take-child-abroad. You should also check the requirements of the country you are travelling to as they may have additional specific requirements and the age limit up to which a person is considered a child may vary.

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20. Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

A number of Governments are introducing new requirements for our suppliers to provide personal information about all travellers to the Authorities prior to travellers arriving at the destination. The data will be collected either at the time of or after a booking is made. Where we collect this data, we will treat it in accordance with our Privacy Policy.

Villa Bookings

Villa bookings may require separate contracts with property owners. We may act as your agent in agreeing to these contracts.

Security Deposits - Security deposits may be required for damage, breakages, or additional services. These will be:

• Advised at booking
• Shown on your confirmation/invoice if taken by us
• Held on behalf of the villa owner
• Returned after your stay, less any deductions

Villa Usage

• Holiday use only (not for other purposes without owner consent)
• Cannot exceed published capacity
• Decoration and furnishings may differ from advertisements
• Photographs are representative only

Included Services

Unless stated otherwise, villa cost includes gas, electricity, water, weekly linen changes, and specified maid services. Excessive usage may incur additional charges. Tourist taxes may be payable locally.

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21. Package Travel Rights Summary

As a package traveller, you benefit from UK Package Travel and Linked Travel Arrangements Regulations 2018 protections, including:

Key Protections

• Liability for proper performance of all travel services
• Financial protection against our insolvency
• Right to transfer bookings (with reasonable notice and possible costs)
• Limited price increase rights (maximum 8%, not within 20 days of departure)
• Right to cancel for significant changes with full refund
• Compensation for cancellation by us (where appropriate)
• Right to cancel for exceptional circumstances
• Alternative arrangements if services cannot be provided as agreed
• Assistance when in difficulty

Full regulations available at: legislation.gov.uk/uksi/2018/634/contents/made

These terms and conditions are effective from 19th December 2025 and supersede all previous versions.